Information on Returns and Refunds for www.corezzicioccolato.it
If you have made a purchase on our website www.corezzicioccolato.it and you need instructions regarding returns and refunds, you are in the right place. In this guide, we will provide you with all the information necessary to manage your return and refund requests easily and transparently.
Returns Procedure
If the product purchased on www.corezzicioccolato.it does not meet your expectations or you have received a damaged or defective item, you have the option to request a return within 14 days from the date of purchase. To complete the return process, please carefully follow these steps:
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Contact us : You can contact us via WhatsApp at 3517330109 or send an email to info@corezzicioccolato.it , specifying the reason for the return and the order number. Make sure you include all relevant information.
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Packaging : Pack the product using the original packaging, ensuring that it is adequately protected to avoid damage during transport.
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Shipping : Send the package to the address indicated in our reply via WhatsApp or email. Return shipping costs will be your responsibility.
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Inspection and Refund : After receiving the return and verifying that the product is in adequate condition, we will proceed with the refund of the amount of the returned item. The refund will be made within 10 working days of receipt of the return.
Refund Policy
If you have made a payment and would like to get a refund, follow these guidelines:
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Contact us : You can contact us via WhatsApp at 3517330109 or send an email to info@corezzicioccolato.it , indicating the reason for the refund and the order number.
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Evaluation : Our team will review your request and determine whether it is eligible for a refund.
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Refund : If your refund request is accepted, the amount will be credited back to your original payment method within 10 business days.
Always remember to keep your receipt or order confirmation to facilitate the return or refund process. For further questions or concerns, do not hesitate to contact us via WhatsApp at 3517330109 or at the email address info@corezzicioccolato.it .
Virtual Assistant for Return or Refund Requests
To make the process even easier, you can also use our virtual assistant at www.corezzicioccolato.it to manage your return or refund requests. The virtual assistant will guide you step by step through the procedure, ensuring an efficient and smooth user experience.
Substitutions
We will only make replacements if the items are faulty or damaged in transit. To request a replacement with the same item, please send us an email to info@corezzicioccolato.it or via WhatsApp. After receiving our confirmation, you can send the item to be replaced to the following address:
Corezzi Cioccolato Via Giuseppe Bocci, 57 52011 Soci AR Italia
INFORMATION ON RETURNS AND REFUNDS - Return for change of mind
Our return policy is valid for 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer you a refund or replacement of the item purchased with another item.
To be able to access the return procedure, your item must be unused and in the same condition in which you received it, with the original packaging perfectly intact. To complete your return, we require a receipt or proof of purchase.
Items damaged or returned more than 14 days after delivery will not be refunded. Refunds are applicable only to regular priced items; Unfortunately, promotional items cannot be refunded. Shipping costs are not subject to refund.
Refunds
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also inform you about the acceptance or rejection of your refund request and, if successful, we will agree on the refund methods.
Return shipping
To return the product, you must send it to:
Corezzi Cioccolato Via Giuseppe Bocci, 57 52011 Soci AR Italia
Shipping costs for returning the item are the responsibility of the buyer. Original shipping costs are non-refundable. In case of loss or non-delivery of the returned item by the courier, we will not proceed with the refund.